Frequently Asked Questions
What are your store hours?
Monday–Thursday 11 AM–8 PM, Friday–Saturday 10 AM–9 PM, and Sunday 12–6 PM.
Where are you located?
The Shops at South Town, 10450 State Street #1408, Sandy, UT 84070. We're on the first floor, by the north parking lot, next to Sanctuary Day Spa and Round One. Get directions
Where should I park?
Park in the north parking lot at The Shops at South Town. We're on the first floor near Sanctuary Day Spa and Round One.
Do you buy or trade toys?
Yes, we buy and trade collections. Send photos to platinumtoysutah@gmail.com, reach out through our Contact page, or message us on Facebook or Instagram. Walk-ins are always welcome during store hours.
Do you ship?
Yes, we ship within the US and internationally. Orders have a 1-day lead time before they ship, and US orders over $100 ship free.
Can I buy online and pick up in store?
Yes. After you order, let us know you'd like to pick up in store by emailing platinumtoysutah@gmail.com or messaging us on Facebook or Instagram.
What does "loose" mean?
A loose figure is out of its original packaging. It may or may not come with its original accessories. Check each listing's photos for exactly what's included.
What does MOC mean?
Mint on Card: the figure is still sealed on its original card and blister bubble. The condition of the card itself can vary, so check the photos.
What does CIB mean?
Complete in Box: the item comes with its original box and all of its original parts and accessories. It may have been opened.
What does NIB mean?
New in Box: the item is unused and in its original box. NIB items are often still sealed.
How do I know an item's condition?
Every listing has photos of the actual item. Please look through all of them before you buy. Questions? Use our Contact page or message us on Facebook or Instagram.
How can I contact you?
Call 801-850-4161, email platinumtoysutah@gmail.com, use our Contact page, or message Platinum Toys on Facebook or Instagram. We respond quickly on social media. You can also visit the store during open hours.