Shipping policy
Shipping Policy
Thanks for shopping with Platinum Toys! Here's everything you need to know about how we get your order to you.
Processing Time
Orders ship within 1–2 business days after payment. Business days are Monday through Friday, excluding holidays.
Tracking
Every shipped order includes tracking. We'll email you your tracking number as soon as your order ships.
Shipping Within the U.S.
We ship to all U.S. addresses, including Alaska, Hawaii, PO boxes and APO/FPO military addresses. We ship by USPS, UPS and DHL Express, and you'll see live shipping rates at checkout.
Free Shipping
Orders shipping to U.S. addresses qualify for free standard shipping when the merchandise subtotal reaches $100 or more, after discounts and before taxes and shipping. Free shipping isn't available on international orders.
International Shipping
We ship internationally by USPS and UPS, with live rates shown at checkout. Buyers are responsible for any duties, taxes or import fees charged by their country.
Free Local Pickup
Local pickup is free at our store in Sandy, Utah. Pickup orders are usually ready within 24 hours, and we'll notify you when yours is ready. Pick up during store hours and bring your order confirmation email or order number.
Platinum Toys
The Shops at South Town
10450 S State St #1408
Sandy, UT 84070
(First floor, north parking lot, next to Sanctuary Day Spa and Round One)
Store hours: Mon–Thu 11 AM–8 PM, Fri–Sat 10 AM–9 PM, Sun 12–6 PM
Packaging
We know packaging matters to collectors. Every order is packed carefully to protect both the item and its original packaging.
Damaged or Lost Packages
If your order arrives damaged, please report it within 48 hours of delivery. If your package is lost in transit, please report it within 48 hours of the expected delivery date shown in your tracking. Contact us at platinumtoysutah@gmail.com or 801-850-4161 with your order number and photos of the item, packaging and any damage, and keep the packaging until it's resolved. We'll review it, work with the carrier, and make it right with a replacement, if available, or a refund.
Returns
We accept return requests within 14 days of confirmed delivery for online orders, and within 14 days of purchase for in-store purchases. For full details, see our Returns & Refund Policy.